Support

We're a small team and we read every email.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple. On your iPhone: Settings → your name → Subscriptions → CraftMind. You keep Business until the end of the period you've paid for.

I paid on another phone — how do I get Business back?

Sign in with the same phone number, then open the upgrade screen and tap Restore purchases.

I have a new phone. Will my jobs come with me?

With Business, your jobs, contacts, notes and photo tags are backed up and come back when you sign in on the new phone.Photos themselves stay on the phone that took them — save any you want to keep to your camera roll first.

How do I delete my account and data?

In the app: Settings → Close account & delete everything. It's immediate and permanent. To remove just one client, open one of their jobs and delete it — if they have several jobs you'll be offered everything for that client. See the privacy policy for details.

A client says the agreement code didn't arrive

Ask them to check they entered their number with the country code (for example +44 7700 900123), wait a minute, then try again. If it still doesn't arrive, email us with the time it happened.